Shipping Policy

1. Shipping Areas

We currently ship to all major cities and towns within South Africa. Our shipping coverage includes:

• All major metropolitan areas
• Regional centers and towns
• Rural areas (with extended delivery times)
• Remote locations (subject to courier availability)

2. Processing Time

All products are made to order. Processing times are as follows:

3. Shipping Methods

4. Delivery Times

Delivery times vary by location and shipping method:

• Major Cities: 1-2 business days (Express), 3-5 business days (Standard)
• Regional Areas: 2-3 business days (Express), 5-7 business days (Standard)
• Remote Areas: 3-5 business days (Express), 7-10 business days (Standard)

5. Shipping Costs

6. Order Tracking

Once your order ships, you will receive:

• Email notification with tracking number
• SMS updates (if phone number provided)
• Real-time tracking through courier website
• Delivery confirmation

7. Delivery Requirements

To ensure successful delivery:

• Provide accurate and complete delivery address
• Include contact phone number for delivery coordination
• Ensure someone is available to receive the package
• Provide delivery instructions if needed

8. Failed Deliveries

If delivery fails due to:

• Incorrect address
• No one available to receive
• Inaccessible delivery location

The package will be returned to our facility. Redelivery fees may apply.

9. International Shipping

We currently only ship within South Africa. International shipping may be available in the future.

10. Damaged or Lost Packages

If your package is damaged or lost during shipping:

• Contact us immediately
• We will investigate with the courier
• Replacement or refund will be provided
• No additional cost to you

11. Special Handling

Some items may require special handling:

• Fragile items are carefully packaged
• Large items may require special delivery arrangements
• Signature required for high-value orders

12. Contact Us

For shipping questions or concerns, please contact us: