Terms of Service
Last updated: 11/19/2025
1. Acceptance of Terms
By accessing and using Edge Prints' website and services, you accept and agree to be bound by the terms and provision of this agreement.
2. Description of Service
Edge Prints provides 3D printing services and custom desk accessories. Our services include but are not limited to:
- Custom 3D printed products
- Desk organization accessories
- Design consultation services
- Shipping and delivery services
3. User Accounts
To access certain features of our service, you must create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate and up-to-date information
- Notifying us immediately of any unauthorized use
4. Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion.
- Payment is required before order processing
- All prices are in South African Rand (ZAR)
- Payment processing is handled securely
- Orders are processed within 5 business days
5. Shipping and Delivery
We ship to addresses within South Africa. Delivery times and costs vary based on location and shipping method selected.
- Standard delivery: 5-7 business days
- Express delivery: 2-3 business days
- Risk of loss transfers upon delivery
6. Returns and Refunds
Due to the custom nature of our 3D printed products, returns are generally not accepted. However, we will address issues with:
- Manufacturing defects
- Items damaged during shipping
- Significant deviations from specifications
Refund requests must be submitted within 7 days of delivery.
7. Intellectual Property
All content on this website, including designs, text, graphics, and software, is the property of Edge Prints and is protected by copyright laws.
8. User Conduct
You agree not to:
- Use the service for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the service
- Upload malicious code or harmful content
- Violate any applicable laws or regulations
9. Limitation of Liability
Edge Prints shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our service.
10. Indemnification
You agree to indemnify and hold harmless Edge Prints from any claims, damages, or expenses arising from your use of our service.
11. Termination
We may terminate or suspend your account and access to our service immediately, without prior notice, for any reason.
12. Governing Law
These terms shall be governed by and construed in accordance with the laws of South Africa.
13. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.
14. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: info@edge-prints.co.za
Phone: +27 (0) 11 123 4567